PathBinder Refund & Buyer Protection Policy

Last updated: June 23, 2026

This policy explains how refunds and buyer protection work for marketplace purchases. It supplements the Terms of Service and Marketplace & Seller Terms.

1. Buyer protection window

You have 7 days from delivery of your order to report a problem, such as an item that did not arrive, arrived damaged, or is materially not as described. To start, open the order in Account → Orders and use "Report Issue" / "Request Return," or contact support@pathbinder.gg.

2. How refunds work

• PathBinder uses a non-escrow model: we do not hold buyer funds. Refunds are issued back to your original payment method through our payment processor (Stripe).
• When you report a problem, the seller may approve a refund or return. Many issues are resolved directly between buyer and seller.
• If a refund is approved, it is processed to your original payment method. Banks and card networks typically post refunds within several business days.
• If buyer and seller cannot resolve the issue, PathBinder may review the matter and, at its discretion, facilitate a resolution. You may also pursue a dispute (chargeback) through your payment provider; marketplace disputes are handled through standard payment-network processes rather than by PathBinder withholding seller funds.

3. What's generally covered

• Item not received — no tracking shows delivery within a reasonable time, or the order was not shipped.
• Not as described — the item materially differs from the listing (wrong card, undisclosed damage, incorrect grading or condition, counterfeit).
• Damaged in transit — the item arrived damaged (report promptly with photos).

4. What's generally not covered

• Buyer's remorse — changing your mind, or a change in an item's market value after purchase.
• Minor variances already disclosed in the listing, or normal wear consistent with the stated condition.
• Problems reported after the 7-day window, except where required by law.
• Issues caused by inaccurate shipping information you provided.

5. Returns

Where a return is appropriate, the item must be returned in the same condition received, with tracking, within the timeframe communicated for the return. Refunds for returns are typically issued after the seller receives the returned item or the carrier confirms delivery back to the seller.

6. Seller-initiated and admin refunds

Sellers may issue refunds, and PathBinder may issue refunds in cases of fraud, policy violations, or unresolved disputes. Refunds reverse the corresponding amounts through the payment processor and may reverse amounts paid or payable to the seller.

7. Subscriptions

This policy covers marketplace orders only. Subscription fees (Collector, Enthusiast, Vendor, Shop) are non-refundable except where required by law or expressly stated, and are managed as described in the Terms of Service. Subscriptions purchased through an app store are subject to that store's refund process.

8. Contact

PathBinder LLC · 471 Cleveland Crossing Dr Unit 101, Garner, NC 27529, USA · support@pathbinder.gg